Section Store Help CenterOpen Section Store

Plans, billing and A/B tests

Plus, invoices, A/B tests, translations and your account.

What does "Decision needed" mean on my A/B test?
Your test reached its 90-day maximum. Choose a final version, or keep Version A to end it.
Why was I charged after I cancelled Plus?
The usual reasons a Section Store charge shows up after you cancel, and how to check what it is on your Shopify bill.
Why is my A/B test paused?
A test pauses when its bundle or cart is turned off. Here's how to resume it and what happens to the 90-day limit.
Why does my A/B test show no results yet?
Why a running test shows no visitors, no orders or no winner, and how long results take to appear.
Why can't I start my A/B test?
Fix the messages you can see when creating or starting a test, from a greyed out button to theme and permission errors.
Which themes work with Section Store?
Which themes work with sections, Conversion Blocks, bundles, the cart drawer and AI Pages, and what to do after a theme change.
Find your Section Store invoice for your accountant or taxes
Your invoices are under Past bills in Shopify, in Settings, then Billing. Open a bill and click Export bill for your accountant.
What's included in Section Store Plus?
Everything one Plus subscription covers, from AI Pages and Conversion Blocks to bundles, the cart drawer and A/B tests.
What does Plus cost and when do I pay?
Plus costs $15/month after a 14-day trial, billed through Shopify every 30 days, with no revenue share or per-order fee.
What happens when Plus ends?
Feature by feature, what stops when Plus ends, what stays saved, and what comes back when you subscribe again.
What can I use without Plus?
What works on a store without Section Store Plus, and which features need an active plan or trial.
Uninstall Section Store: what stays behind
What stops, what stays in your theme and what we keep when you uninstall the app, and how to remove sections first.
What can I translate on the Translations page?
What the Translations page covers, which text is translated in the app, and which goes through Shopify's Translate & Adapt.
The Home page and its guides
What each card on the Section Store Home page does, and why some cards show or disappear.
Subscribe to Plus again after cancelling
Restart Plus after you cancelled it. Whatever is still switched on comes back by itself. A cart that's off needs its switch. A draft bundle needs Publish.
Use Shopify Sidekick with Section Store
What Shopify Sidekick can do with Section Store, from finding sections to checking why a bundle or cart isn't showing.
Shopify Plus and Section Store Plus are not the same
Section Store Plus is our app's $15/month plan. Shopify Plus is Shopify's own plan. You don't need one for the other.
Sections, Conversion Blocks, bundles and the cart drawer: what's the difference?
What each Section Store feature is, where it shows, how you pay for it, and which names are easy to mix up.
Can I use Section Store on a development store?
What you can do on a Shopify development store, why Plus may not start there, and what to do instead.
Section Store affiliate program
Earn a 20% commission by referring stores to Section Store. How to sign up and where to find your link.
Run a store audit
Run the free store audit on Home. It reads your home page and best seller, then picks the fixes that matter most.
Reinstall Section Store: what comes back
What you get back when you reinstall the app, and what you need to turn on again by hand.
Read your store audit results and make the fixes
What the store audit card shows, what each fix button does, and how a fix gets marked as done.
Read your A/B test results
Where your test results are, what each metric means, and how to tell whether a version has really won.
My store is frozen or paused. What happens to Plus?
What happens to Plus when Shopify freezes or pauses your store, and how it comes back on its own.
I subscribed but Plus isn't active
You approved Plus but the app still says Subscribe, or blocks and the cart drawer don't show. Work through these causes.
What permissions does Section Store ask for?
Which Shopify permissions the app needs, which feature needs each one, and what the Permission Required window means.
Older $8 and $10 Plus prices
Why some stores pay $8 or $10 for Plus, and why cancelling moves a store to $15/month.
My translation isn't showing on my store
Find out why a translated bundle, cart or block still shows the old language on your storefront.
I had Plus before. Do I get another free trial?
A store that had Plus gets only what's left of its first trial. See how the days are counted and which button you'll see.
How does the 14-day free trial work?
When the Plus trial starts, what you get, when billing begins, and how to find your trial end date.
How does A/B test traffic split between versions?
How visitors are assigned to versions, why they stay on one version, and what the percentages can be.
Where is everything in the Section Store app?
A map of the Section Store app, including the buttons that aren't in the side menu, like A/B Tests and Translations.
End an A/B test and pick a winner
Pick the final version, what happens to your live bundle or cart, and what to do when a test reaches 90 days.
Does Section Store work with other apps?
Which kinds of apps work next to Section Store, which ones clash, and what to do about each.
Does one Plus subscription cover more than one store?
Plus belongs to one Shopify store. Each store subscribes, pays and gets its trial on its own.
Create an A/B test
Create a test draft for a bundle or cart, edit its versions, set the traffic split and start it.
Change the language of the Section Store app
The app follows your Shopify admin language in English, German, French or Spanish. Here's how it works and what it doesn't change.
Cancel the Plus free trial before you're charged
Cancel your Plus trial so Shopify never bills you. Plus ends the moment you cancel, not on day 14.
A/B test visitor allowance
How many visitor exposures Plus includes each billing period, the 80% warning, and what happens at the limit.