Why are images missing on my AI page?

Some images didn't generate, so their sections show placeholders. Click Retry in the page's window. It adds only the missing images. It's free, and it keeps your layout, copy and edits.

Add the missing images

1. In Shopify admin, open Apps → Section Store → AI Pages.
2. Under Recent pages, open the page.
3. In the banner "1 image didn’t generate. Its section shows a placeholder for now.", click Retry.
4. Allow file access if Shopify asks.
5. The button shows Retrying…. You can close the window.

If it doesn't work

• "Shopify needs your permission to upload images. Allow it to add the missing ones." Click Retry again and approve Shopify's request.
• "We couldn’t add every image yet. Your template is saved. Retry the rest." Click Retry again.
• You built on the same template again. The newer build owns that template, so the old build can't add images to it.

Messages with no Retry button

• "The hero photo didn’t generate. Add one in the theme editor." On a home page. Add your own photo.
• "We couldn't finish the featured photo. Review the product photos in Shopify." On an imported product. The product and page are fine.
• Imported product with missing images. Add images in the theme editor. Retry isn't offered here.

Related

• Where do the images on my AI page come from?
• Edit a page after it's built
• What uses a credit and when does it come back?

Also searched as: images missing, missing images, placeholder images, image didn't generate, broken images, no images on page, blank images, retry images, empty image, images not loading, shopify needs your permission to upload images, grey placeholder, hero photo didn't generate, couldn't add every image, imges missing