Why isn't free shipping applied at checkout?

Free shipping needs Plus, a live cart with its Reward bar on, a cart that reaches the threshold and a shipping method the tier covers. Check these in order.

Check in this order

1. Plus is active, the cart is Active and the Reward bar's switch is on. The discount runs only then. Shopify Discounts can still list Section Store Cart as active after Plus ends. It gives nothing until Plus is back.
2. The cart reached the threshold. Checkout uses the subtotal before discounts, even with Count cart total after discounts on. It leaves out free gifts, excluded products and order addons, unless Include in reward threshold is on.
3. The shipping method matches. With Specific shipping methods or All shipping methods except…, a renamed or repriced method stops matching. Save your selection again. Also check Exclude shipping rates over amount.
4. The address is inside the method's destinations. With specific methods, the shopper's address must fit.
5. The Section Store Cart discount is active. Open the cart's editor. It repairs the discount, or a banner tells you what to do.
6. A discount code is on the order. A code that doesn't combine with shipping discounts can block the reward. See the steps below.
7. The shopper is in another market. A per-market amount may be higher, or the default converts at Shopify's rate.
8. A bundle in the cart doesn't combine with shipping discounts. See the steps below.

Save your method selection again

1. In Shopify admin, open Apps → Section Store → Cart Drawer.
2. Click Edit on your cart.
3. Under Body, open Reward bar.
4. Open your Free shipping tier.
5. Click Select shipping methods.
6. Replace anything under Unavailable selections.
7. Click Save selection.
8. Click Save.

Let a discount code combine with free shipping

1. In Shopify admin, open Discounts.
2. Open your discount code.
3. Under Combinations, tick Shipping discounts.
4. Click Save.

Let a bundle combine with free shipping

A bundle can leave out some kinds of discount. Unticked kinds don't stack with it, cart rewards included. That covers free shipping, and order discount tiers too.

1. In Shopify admin, open Apps → Section Store → Bundles.
2. Click Edit on the bundle in the cart.
3. Open Settings, then Cart and discounts.
4. If Choose what this bundle combines with is on, tick Shipping discounts. Tick Order discounts too if you use order discount tiers.
5. Click Save.

Good to know

• Free shipping doesn't apply to point of sale orders.
• Only the highest unlocked free shipping tier applies.

Still stuck?

If all eight check out, open the chat bubble in the Section Store app or email [email protected]. Send the order or a cart screenshot, the shipping method and the country.

Related

• Set up free shipping on the cart reward bar
• Limit free shipping to certain shipping methods
• What is the Section Store Cart discount?
• Do cart rewards work with discount codes?

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