Why ShipStation shows __section_store_cart_managed as a customer note
The text is an order attribute, not a customer message. ShipStation merges it into its note box. The order is fine.
If ShipStation shows __section_store_cart_managed: true where the customer's message should be, nothing is wrong with the order. It is an order attribute, filed in the right place in Shopify. ShipStation moves it into its note box.
What is happening
Our cart drawer sets this attribute on the cart. Shopify then keeps it on the order. Shopify stores attributes and customer notes in two separate fields.
Open the order in Shopify admin. You see it under Additional details, with Notes showing "No notes from customer".
ShipStation pulls both fields and merges them into one box called Note From Buyer. That is where the attribute looks like something your customer typed.
During a cart A/B test, a second attribute can show too: __section_store_cart_experiment.
Does it affect anything?
No. It doesn't change the order, the items, the shipping or the label.
Can I turn it off?
Not from our side. There is no setting for it.
The merge happens inside ShipStation, so any change has to be made there. ShipStation support can tell you what your account allows.
Where real customer notes come from
A note your customer writes comes from the Order note block in the drawer. It shows under Notes on the Shopify order.
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