Why isn't my Mix & Match discount working?

A Mix & Match discount needs the whole set in the cart, added through the widget, with the right quantities. One missing or changed item drops the discount for the whole set.

Common causes

• An item was removed. Remove the set and add it again from the product page.
• One item's quantity changed. Set it back, or add the set again.
• Several sets without a Quantity selector. Doubled quantities lose the discount. Turn on the Quantity selector so shoppers can pick how many sets. Or add the set again through the widget. Each add makes its own set.
• Items were added separately. Only the widget builds a set. Read Why doesn't Mix & Match apply to items added separately?
• The offer changed. You removed or added an item after the shopper added the set. Add the set again.
• The current product left the rule. It must still match the bundle's Products rule.
• An item is on Full price. That item gets no discount. The others still do.

Messages shoppers see

• "Choose a product to complete your bundle.": a slot is still empty. Nothing goes in the cart until it's filled.
• Product unavailable on a row: the item has no product to sell. Add to cart then adds the current product alone at full price. Read Why are products missing from the Mix & Match picker?

Check the setup

1. In Shopify admin, open Apps → Section Store → Bundles.
2. Open the bundle. Look for a green, red or yellow banner at the top.
3. Under Offers, open the Mix & Match offer. Check Price on each item.
4. On your store, pick the offer and fill every slot.
5. Click Add to cart. Each line in the cart shows its discount.

Related

• Set up a Mix & Match bundle deal
• What happens when a shopper changes the quantity in the cart?
• Why isn't my bundle discount applied at checkout?

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