Why can't I build a page? It says I'm out of credits
The 15 AI credits with Plus are section credits and never build pages. AI Pages has its own credits. Check them and get more.
You've used your 5 free AI Pages credits, or a running build holds your last one. Click Buy credits for more. Buying needs active Plus. A build that fails gives its credit back.
The 15 AI credits that come with Plus are section credits. They never build pages, and Plus adds no AI Pages credits.
What you see
- "You’re out of credits." with a Buy credits button. This shows when you open a build.
- "No AI credits are available. Credits are reserved for ongoing generations. Purchase more credits to start another setup." This shows when you click Generate with nothing left.
Why it happens
- The 5 free credits are for your store's lifetime. They don't reset each month.
- Older Set up with AI runs on Conversion Blocks count toward them.
- A running build holds a credit until it finishes or fails.
"I have 15 AI credits"
Those are section credits. They pay for Pre-customise with AI on a single section. They never build pages. AI Pages runs on its own credits, which show as builds left.
What to do
- Check Recent pages for running builds. If one fails, its credit comes back.
- Click Buy credits for more. Buying credits needs active Plus.
Related
- Buy more AI Pages credits
- How many pages can I build with AI Pages?
- How AI credits work: 15 section credits and AI Pages credits
Also searched as: out of credits, no credits, no credits left, you're out of credits, no ai credits are available, credits reserved for ongoing generations, i have 15 credits, says no credits, zero credits, credits gone, credits ran out, used all credits, no builds left, out of builds, out of setups, i have 15 ai credits, 15 ai credits, have credits but cant build a page, credits wont build a page, cant build a page, why cant i build a page, plus credits dont work on ai pages, section credits or ai pages credits
Did this answer your question?