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Why wasn't the free gift added to the cart?

Check the tier's product, the counted amount, stock, the app embed and how the shopper checked out.

Updated November 4, 2026

Only the drawer adds gift lines, and only once the counted amount reaches the tier. Check that the tier has a product and that the gift is in stock. Then check that the drawer runs on that page.

Causes, most common first

  1. The tier has no product or no variants. The tier shows "No gift products selected" or "No variants selected". Pick a product and its variants. A template's gift tier starts this way.
  2. The threshold isn't reached. The count uses the subtotal before discounts, or what shoppers pay if Count cart total after discounts is on. It leaves out excluded products and order addons, unless Include in reward threshold is on.
  3. The gift is sold out or unavailable. It may be sold out, or not available on your online store or in the shopper's market. The drawer shows the error, skips the gift for 5 minutes, then tries again.
  4. The drawer isn't running. The app embed is off, or Plus has ended.
  5. The shopper skipped the cart. Buy it now goes straight to checkout, so no gift is added.
  6. The shopper removed a charged gift. A discount code made the gift charged, and the shopper removed it. It returns when that code comes off the cart.

Check the tier

  1. In Shopify admin, open Apps → Section Store → Cart Drawer.
  2. Click Edit on your cart.
  3. Under Body, open Reward bar.
  4. Open your Free gift tier.
  5. Check that a product is listed under Free gifts.
  6. Check that the gift has at least one variant ticked. You choose variants in Shopify's product picker.
  7. Click Save.

Test it

Open your storefront in a private window. Add products past the threshold. The gift appears with a Free gift tag.

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