Conversion Block not showing on my live store
Fix a block you can see in the theme editor but not on your store. Check save, live theme, product template and Plus.
A block shows on your store only when four things are true. It's saved, it's in your live theme, it's on the template your product uses, and Plus is active. Some blocks also hide on purpose.
Check these in order
- Saved. In the theme editor, click Save. Nothing goes live until you do.
- Live theme. In Shopify admin, open Online Store → Themes. Your live theme is at the top. A block in another theme shows only after you publish that theme.
- Product template. Open Products, then the product. Look at Theme template. It must be the template that holds the block.
- Plus. Open Apps → Section Store → Conversion Blocks. Subscribe to unlock on the cards means Plus isn't active.
- Live block status. On the same page, scroll to Live block status. It lists what Shopify reports live on your published theme.
Blocks that hide on purpose
| Block | It hides when |
|---|---|
| Upsell, Addons | No products are picked, or the connected metafield is empty on this product |
| Countdown timer | Hours, Minutes and Seconds are all 0, or the timer ended with Hide countdown |
| Sticky add to cart | The shopper hasn't scrolled past the Add to cart button yet |
| Banner | Both the title and the subtitle are empty |
| Video carousel | No videos are picked. The theme editor shows sample videos, but your store shows nothing |
| Reviews | Every Review field is empty |
Atc button styling and Wrapper have no box of their own. Look for the change on the button or around your product info.
If it doesn't work
All of this checks out and the block still doesn't show? Open the chat bubble in the Section Store app or email [email protected]. Send your theme name, a product URL and the block's name.
Related
- Check which blocks are live with Live block status
- Blocks show on some products but not others
- All my Conversion Blocks disappeared
Also searched as: block not showing, block not visible, block not on store, block not appearing, shows in editor but not live, block not displaying, block missing on product page, not working on storefront
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