My AI page build seems stuck
Most builds take 3 to 4 minutes, and a first build takes longer. A build that really stalls fails by itself and returns its credit.
Close the window, then open Apps → Section Store → AI Pages and check the row under Recent pages. A build that doesn't start within 20 minutes fails by itself. So does a build with no progress for an hour. Either way, the credit comes back.
Most builds take 3 to 4 minutes. Your first build can add up to six minutes while we read your store's style.
What to do
- Close the window. Closing doesn't stop the build.
- In Shopify admin, open Apps → Section Store → AI Pages.
- Check the row under Recent pages. It shows the step, the percent and the time left.
What you might see
- "Starting…": the build is waiting to begin.
- "Still building. Find it in Recent pages when it’s done.": the window stopped following after about 15 minutes. The build goes on.
When it gives up
- A build that doesn't start within 20 minutes fails.
- A build with no progress for an hour fails.
Either way, the credit comes back and Retry shows on the row. You can't stop a build yourself.
Still building after an hour?
Open the chat bubble in the Section Store app or email [email protected].
Related
- How long does an AI page take to build?
- Why did my AI page build fail?
- Fix the "We couldn't read your store's style" error
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