Why is my free gift missing or charged at checkout?

First find out which gift it is. Each one has its own causes.

• Bundle gift: you set it under Free gifts in a bundle offer's More settings. It goes in the cart with the offer. It shows only when a variant is in stock. It's free only when it was added with its offer and the cart still reaches that offer. A bigger offer takes over, and only gifts added with that offer count.
• Cart gift: it's a Free gift tier on the cart drawer's Reward bar. The drawer adds it when the cart reaches the tier. It's free only through the Section Store Cart discount.

Bundle gift: it doesn't show

• Out of stock. A gift with no variant in stock doesn't show and isn't added. Restock it, or pick another gift.
• Not enough stock. The variant has fewer units than the gift's Quantity.
• Free gifts is off. Open the offer's More settings and check the switch.
• A chosen variant is sold out. Tick Any variant so the first variant in stock goes in.

Bundle gift: it costs money

• The cart dropped below the offer. The shopper lowered the quantity.
• The cart moved up to a bigger offer. The bigger offer takes over, and only gifts added with that offer count. This happens when a shopper raises the quantity in the cart. To keep the gift free, use Gifts to unlock.
• The gift was added by hand. Only a gift added with its offer is free.
• The shopper raised the gift's quantity. Only the allowed number is free. Shopify may split the line.
• Plus ended. Checkout gives no bundle discount then.

Cart gift: it costs money

• A discount code doesn't combine with the cart's discount. The drawer warns: "Discount applied, but some free gifts are now charged." Set the code to combine with product discounts in Shopify.
• The discount is off or missing. Open the cart's editor. It repairs the discount, or a banner tells you what to do.
• Plus ended. Checkout gives no cart rewards then.
• The cart no longer meets the threshold at checkout. For example, the shopper removed items on another tab.
• The shopper has more units than the tier gives. Only the gift's set Quantity is free.
• The shopper added the product themselves. That line is a normal sale. Only the line the drawer added is free.

The steps are in Why is the free gift charged at checkout?

Cart gift: it doesn't show

Read Why wasn't the free gift added to the cart?

Gifts multiply

With a Quantity selector, gifts grow with the number of full offers. Tick Same gifts at any quantity.

The gift says free shipping but shipping isn't free

A Text only gift is a promise on the card. It adds nothing. Read Can a bundle give free shipping?

Check a bundle gift

1. In Shopify admin, open Apps → Section Store → Bundles.
2. Open the bundle.
3. On the offer, open More settings.
4. Check Free gifts, the product and its variants.
5. Click Save.

Related

• Add a free gift to a pack or bundle offer
• What happens when a shopper changes the quantity in the cart?
• Why is the free gift charged at checkout?

Also searched as: free gift not showing, free gift missing, free gift charged, gift charged at checkout, gift not free, paying for free gift, gift not added to cart, gift out of stock, gift disappeared, gift full price, gift costs money, free gift not working, freee gift not free, free gift not added, free gift is being charged, bundle gift charged, cart gift charged, gift charged in bundle or cart