Section Store Help CenterOpen Section Store
All collections›Section Store Plus➕›Cart drawer

Why isn't my cart drawer opening?

Check the setup badge first, then work down the causes, most common first.

Updated November 4, 2026

Start with the badge. Open Cart Drawer and read the Quick Setup Guide badge. It should read Live on your store. Most often the Cart drawer app embed isn't saved in your live theme, or the cart's switch is off. You also need Plus.

Check the badge

  1. In Shopify admin, open Apps → Section Store → Cart Drawer.
  2. Read the badge in the Quick Setup Guide card.
  3. Fix what it shows, using the list below.

Two more names to look for. In the theme editor, the embed is called Cart drawer, under App embeds. In the cart list, a cart that's on has the status Active.

Causes, most common first

  1. Not enabled in theme. The Cart drawer embed is off or wasn't saved. Click Enable cart drawer in theme, pick your live theme and click Save in the theme editor.
  2. Disabled in app, or the list shows Draft. Turn on the cart's switch. The status then reads Active.
  3. No Plus, or Plus ended. Shopify hides the embed without Plus. The badge doesn't check Plus, so it can still read Live on your store. Start or resume Plus.
  4. The embed is on in a theme that isn't live. Turn it on in your live theme.
  5. The drawer stays shut on add to cart. Tick Open drawer when products are added under General → Settings.
  6. A custom button adds to cart in its own way. The cart may update without the drawer opening. A developer can call SectionStoreCart.open().
  7. Your storefront doesn't have your latest settings. Open the cart's editor. It repairs this, or a banner offers Try again.
  8. A script error stops the page, or a developer hook blocks opening. Test in a private window.

A quick test

  1. Open your storefront in a private window.
  2. Open your browser's console.
  3. Type typeof SectionStoreCart and press Enter.

If you see "object", the drawer loaded on that page. If you see "undefined", the drawer script didn't load. Go back to causes 1 to 4.

Still stuck?

If you have Plus, the badge reads Live on your store and the drawer still doesn't open in a private window, open the chat bubble in the Section Store app or email [email protected]. Send your store URL and the steps you took.

Also searched as: cart drawer not opening, cart drawer not working, drawer not showing, drawer wont open, drawer not appearing, cart doesnt open, cart not showing on store, nothing happens on add to cart, add to cart does nothing, cart icon does nothing, cart drawer broken, typeof sectionstorecart, drawr not opening, drawer doesnt open when i click add to cart, cart drawer embed name, add to cart doesnt open drawer, cart drawer toggle

Did this answer your question?

Related articles

Offer a bigger pack or a subscription in the cart drawer
Add an Upgrade offers block. It shows a row under a cart line that swaps it for a bigger pack or moves it to a subscription.
Why wasn't the free gift added to the cart?
Check the tier's product, the counted amount, stock, the app embed and how the shopper checked out.
Why isn't my cart upsell showing?
No picks in the cart? Check the block, Shopify's recommendations, your rules and stock.
Why isn't free shipping applied at checkout?
Work through eight checks, from Plus and the live cart to shipping methods, discount codes and bundles.
Why is the free gift charged at checkout?
First tell a cart gift from a bundle gift. A cart gift needs the Section Store Cart discount. A bundle gift needs its offer.