Countdown timer block restarts or shows the wrong time

The Countdown timer block is a per-shopper timer, not a date. It starts at the full length for each new shopper and starts over after it ends. That's how it works, not a fault, and you can't turn it off. So it isn't a real deadline. For a real deadline, use the Countdown bar on a bundle. The block has no UTC or time zone setting, because it counts a length of time, not a clock time.

Fix it by symptom

• It resets for every new customer: each shopper gets their own timer, and after it ends the next page load starts a fresh one. You can't stop this, or make one timer for all shoppers.
• It restarted after reaching zero: the next page load starts a fresh timer. With Reset countdown, it starts over at once.
• Each shopper sees a different time: every shopper gets their own timer. A reload or return visit keeps a running timer. The next page load after it ends starts a fresh one. You can't make it one timer for all shoppers.
• It shows the full time on my phone but not my laptop: each browser and device has its own timer.
• I changed the length but see the old time: your browser keeps the old end time until it runs out. Open the page in a private window to see the new length.
• It restarts every time I open the theme editor: the editor restarts it on each load. Your live store doesn't.
• It disappeared: Hide countdown removes it at zero, and it's the default. Pick Do nothing or Reset countdown under Action on complete.
• It isn't there at all: Hours, Minutes and Seconds are all 0.
• The hours are missing: the timer hides hours under one hour.
• I can't set more than 24:59:59: that's the longest timer. There's no days field.
• The time zone is wrong: the block has no time zone setting. It counts a length of time, not a clock time.

Change the timer

1. In Shopify admin, open Online Store → Themes.
2. Click Customize on your theme.
3. Open your product template.
4. Select the Countdown timer block.
5. Change Hours, Minutes, Seconds or Action on complete.
6. Click Save.

Guides about UTC don't apply

Guides about UTC, time zones and date fields are about our catalog countdown sections. They don't apply to this block.

For a countdown that ends at a real date, use the Countdown bar on a bundle.

Related

• Can the Countdown timer block end on a set date?
• Add the Countdown timer block to your product page
• Bundles guide

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