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Why can't I turn on my cart drawer?

The switch opens a Plus window, or the cart won't stay on. Here is why and what to do.

Updated November 4, 2026

Turning a cart on needs Section Store Plus. Without it, the switch opens a window titled Cart Drawer comes with Plus. Start Plus from that window. We switch on the cart when you come back.

Fix it

  1. In the window, click Start 14-day free trial, Resume trial (N days left) or Subscribe to Plus. With Subscribe to Plus, billing starts when you approve.
  2. Approve the charge in Shopify.
  3. You come back to the app. You see "Plus is on. We switched on your cart."

In the editor, the button saves your cart first, so you lose nothing.

If you see "We couldn't switch on your cart. Use the switch to try again.", turn on the switch yourself.

Other reasons

  • You cancelled Plus and the paid period is still running. The app counts your store as having no Plus. The switch opens the Plus window. Saving the cart in the editor turns it off. Shoppers keep the drawer until the paid period ends, unless you save it off. Subscribe again to edit and keep it on. This starts a new subscription. Billing starts when you approve, with no credit for the days you already paid for. If you can wait, subscribing after the paid period ends wastes no paid days.
  • Your payment to Shopify failed. The app counts your store as having no Plus until Shopify clears it.
  • Your cart went off while you had no Plus. Any save without Plus turns a cart off. A background check can too. After you start Plus, turn on the switch.
  • The editor's badge reads Disabled in app for a cart the list shows as Active. The editor shows this without Plus. Start Plus and it clears.

The switch is on but shoppers see nothing

The switch only turns the cart on in the app. The app embed must also be on in your live theme.

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