# What can't an AI assistant do in Section Store?

> Assistants work with bundles and carts only. They can't touch sections, billing, theme embeds, custom HTML or customer data.

Assistants work with bundles, the cart drawer and A/B tests on them. They can't work with sections, Conversion Blocks or AI Pages. They can't touch billing, customers or your theme code. Some settings stay in the app.

## Other parts of Section Store

- **Sections, Conversion Blocks and AI Pages:** use those pages in the app. An assistant can still search our help docs about them.
- **Blocks and sections with similar names:** the Countdown timer block, countdown sections, the Addons block and add-on sections are out of reach. Assistants only set the bundle's countdown bar, the cart's **Timer**, bundle add-ons and the cart's order addons.
- **Plus:** it can't start, change or cancel your plan. Do that in the app.
- **Other languages:** it writes in your store's language only. Other languages stay on the **Translations** page, which needs Plus.

## Your theme

- **App embeds:** it can't turn them on. It gives you a link. You open it and click **Save** in the theme editor.
- **Theme code:** it can't edit it. One exception: turning on **Express checkout** in the cart makes us write a small section file into the live theme.

## Your Shopify data

- **Customers, single orders and payments:** it can't see them.
- **Products and prices:** it can read them, but it can't change them.
- **Shopify's own discounts:** it can't manage them. It only changes Section Store's bundles and carts. Those keep their own Shopify discounts in step by themselves.

## Settings that stay in the app

- **Custom HTML blocks** in the cart. It can write custom CSS, but it can't change these blocks.
- **HTML in text fields.** We refuse it. Text stays plain.
- **Uploading pictures.** Upload them in the app. A cart banner and a bundle add-on can use a picture already on Shopify's CDN, like a product photo.
- **AI pictures.** Use **Generate image** in the bundle editor, or **Make image** in the cart's Banner block.
- **Specific shipping methods on a reward tier.** It can only set all methods. Pick methods in the app.
- **Color preset tiles.** It sets each color directly instead.

When we skip a setting, the assistant hears why. It should tell you to finish that part in the app.

## Things we refuse on purpose

- **Deleting the live cart.** Switch another cart on, or this one off, first.
- **Changing an item in a started A/B test.** End the test first.
- **Starting a test on an item that is off.** Switch it on first.
- **Products that aren't in your store.** We check every product, variant and collection.
- **More than 250 bundles or 50 carts.** You can still add more in the app.

## What it can't undo

- Changes made by hand in the app.
- Starting a test.
- Anything older than 30 days.

## Related

- [What can an AI assistant do in my store?](https://section-store.orka.help/a/what-can-an-ai-assistant-do-in-my-store)
- [AI assistant limits in Section Store](https://section-store.orka.help/a/ai-assistant-limits-in-section-store)
- [Undo a change an AI assistant made](https://section-store.orka.help/a/undo-a-change-an-ai-assistant-made)
- [AI assistants or Customize with AI: which should I use?](https://section-store.orka.help/a/ai-assistants-or-customize-with-ai)
- [What can an AI assistant see in my store?](https://section-store.orka.help/a/what-can-an-ai-assistant-see-in-my-store)
- [AI assistants guide](https://section-store.orka.help/a/support-guide-ai-assistants)

*Also searched as:* assistant can't do, assistant limitations, assistant can't edit sections, assistant can't upload images, html blocks, custom html assistant, custom css from assistant, cannot delete live cart, assistant can't change products, assistant can't edit theme, ai pages with assistant, conversion blocks with assistant, assistant skipped setting, assistant can't start plus, not supported by assistant