# Video carousel block empty or not playing

> The block needs videos uploaded to Shopify. See why it's empty on your store, or why videos don't play or have no sound.

The **Video carousel** block needs videos uploaded to Shopify. With none picked, your live store shows nothing, even if the theme editor shows sample videos.

## Fix it by symptom

To reach these settings, open **Online Store** → **Themes** in Shopify admin. Click **Customize** on your theme, open your product template and select the **Video carousel** block.

- **Empty on my store:** pick videos in **Video #1** to **Video #5**, then click **Save**. The videos in the theme editor were samples.
- **My YouTube or TikTok link won't work:** the block takes Shopify-hosted videos only. Upload the video file in the video picker.
- **Thumbnails don't move:** set **Autoplay** to **Yes**.
- **No sound on the thumbnails:** autoplaying thumbnails are always muted. With **Modal** on **Side** or **Full modal**, a tap opens the video with sound. With **None**, a tap on a paused video plays it with sound.
- **A tap doesn't open the video:** **Modal** is **None**. The tap plays or pauses in place.
- **No play button:** set **Position** under **Play button** to **Center** or **Bottom**. It starts at **None**.
- **No arrows:** you have no more videos than **Videos per row**, or **Slider** isn't **Arrows**.
- **I need more than five videos:** add a second **Video carousel** block.

## Related

- [Add the Video carousel block](https://section-store.orka.help/a/add-the-video-carousel-block)
- [Conversion Block not showing on my live store](https://section-store.orka.help/a/conversion-block-not-showing-on-my-live-store)

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