# Popup/Modal Not Showing (or Shows Every Time)

### **Symptoms**

-   Popup never appears on the live site
-   Popup appears on every page visit regardless of settings
-   Popup shows in Theme Editor but not on live site
-   Exit intent popup doesn't work on mobile

### Troubleshooting Steps

1.  **Check the Trigger setting**
    -   In section settings, find **"Pop-up Triggers"** or similar
    -   Options include:
        -   **After X seconds** – Shows after time delay
        -   **After scrolling X%** – Shows after scrolling down the page
        -   **Exit intent** – Shows when mouse leaves the window (**desktop only**)
        -   **Click to button** – Shows when a button is clicked
2.  **Check the "Hide for X days" setting**
    -   `0`  = Shows every time (good for testing)
    -   `1`  or higher = Remembers visitors and hides the popup for that many day
3.  **Test in Incognito/Private window**
    -   This resets the "already shown" memory
    -   Proves whether the popup logic is working
4.  **Test on the live site URL**
    -   Theme Editor preview may not trigger all popup behaviors correctly
    -   Always test on your actual published store URL
5.  **Exit intent doesn't work on mobile**
    -   Mobile devices don't have a mouse cursor
    -   The "mouse leaves window" event cannot fire on phones/tablets
    -   Use a different trigger for mobile visitors

### Quick Test Checklist

-    Trigger is set correctly
-    "Hide for X days" is set to 0 for testing
-    Testing in Incognito window
-    Testing on live site URL (not Theme Editor)
-    If using exit intent, testing on desktop

### Still Not Working?

Email **help@section.store** with:

-   Trigger type and values
-   "Hide for X days" value
-   Device and browser tested
-   Page URL where popup should appear

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**Related articles**

- [Using Section Store With Klaviyo (Email Sign-ups)](https://section-store.orka.help/a/section-store-klaviyo-email)
- [Why Isn't My Change Showing? (Cache and Previews)](https://section-store.orka.help/a/why-isnt-my-change-showing-cache-and-previews)

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