# Refund & Exchange

**Overview**

Most purchases are final because sections are digital and available immediately. We will always make it right in the situations below.

**Eligible for refund**

1.  The section **does not function as described** on a **supported Shopify OS 2.0 theme** after reasonable troubleshooting with our team.
2.  **Duplicate**, **unauthorized payments**, or **non-delivery**.
3.  **Where required by local consumer law.**

**What “reasonable troubleshooting” means**

-   You grant collaborator access or provide a preview link.
-   We reproduce the issue on a **draft** copy of your theme and attempt a fix or a conflict-free workaround.
-   If we cannot resolve it in a reasonable time, we approve a refund.

**Exchanges (14 days)**

If the section is working but is not a fit, we can **exchange** it once within **14 days** for another section of equal value.

**Not eligible**

-   Change of mind after download, mismatched custom code unique to your theme where the section works as designed, or refusal to allow basic troubleshooting.
-   Repeated exchanges of the same order.

You cannot exchange a free section for a paid section. You can only exchange sections of the same value

**How to request**

Contact our support team (or email daniel@section.store).

**Note**

This policy does not limit rights under local consumer laws.

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## **What “fix” means**

A **fix** is making the section work like our demo on a **compatible Shopify OS 2.0 theme**.

We will:

-   ask for a preview link or collaborator access
-   test on a duplicate theme (not your live theme)
-   correct bugs or apply a light, safe workaround

A fix **is not**:

-   adding new features or options
-   restyling or custom design work
-   rewriting the section for a heavily customized framework
-   resolving deep conflicts caused by other apps or theme scripts outside our control

**Theme conflicts (example: another slider such as SwiperJS already in the theme)**

We try a simple compatibility tweak. If it needs deeper changes or more time, you can choose an **exchange within 14 days** or a **refund**.

This keeps the core policy: digital items are **generally non-refundable**. We will fix issues where a section does not work as described on a compatible theme, or we will exchange or refund. We also honor refunds for duplicate purchases, non-delivery, unauthorized payments, and wherever local consumer law requires.

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**Related articles**

- [Invoices, Billing and Canceling](https://section-store.orka.help/a/invoices-billing-and-canceling-plain-guide)
- [Unsubscribe or Cancel](https://section-store.orka.help/a/conversion-block-unsubscribe-or-cancel)
- [Error when trying to purchase a section](https://section-store.orka.help/a/error-when-trying-to-purchase-a-section)

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